Terms and Conditions.

This is the boring part, but of course it is required by law that we display our terms and conditions. It helps keep both you right, as a consumer, and ourselves.

 General

No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the Goods are despatched by the Seller.

 Prices

The price payable shall be that displayed at the time of ordering. No additional charges are added.

All Prices are Displayed in GBP UK Pounds. All Orders are paid in GBP UK Pounds.

Delivery

Our Standard Delivery period to the UK is 3-10 days from time of order.

Delivery Options.

 At the moment we are only able to offer standard delivery to the UK and Ireland, courtesy of Royal Mail. We do not ship to Europe or worldwide at this present moment in time.

Customers should note the Following: Regardless of customer request, We may require a Delivery Signature. Delivery Requests such as: Leave in Porch, Leave in Bin, cannot be acted on.

Delivery Charges

Crysalis uses Royal Mail Standard delivery for all purchases. The charges are based on Royal Mail’s standard rate.

All Delivery Services are governed by Royal Mail - we shall not be held liable for any losses, expenses or consequential loss incurred by the Buyer or any other person or company however arising whether directly or indirectly out of a failure to meet an estimated delivery date.

Scales of charges are provided on the Delivery Information Page.

 Payment

Payment by cash (for click and collect service only) or credit card is due at the time of order. Credit accounts are not provided. If any payment or part thereof is not received by the Seller by the due date, the Seller shall be entitled to charge interest on the outstanding amount at the rate of 2% per calendar month. Goods remain the property of Crysalis until fully paid for.

 Cancellation of Order

The Customer has the right to cancel any standard item order at any time before, the items are dispatched. After that time, cancellation is not possible, but returns and refunds process can take place. Cancelled orders will incur NO Charges.

Exception to Cancellation Right - can only be waived by the buyer and may be requested if bespoke, or special orders are requested. In such an instant, the customer will contacted directly prior this right being waived, and a confirmation email will be obtain from the buyer. This aspect cannot be enforced without the expressed confirmed agreement of the buyer.

 Refunds Policy

Items can be returned within 14 days for a full goods value refund. Returned items will be checked. We will not be responsible for any return costs in this situation. You must notify in writing within 14 days of receipt of goods if you wish to return part or all of your order. Refunds will be made within 14 days of receipt of returned goods.

Any goods returned after the 14 day period, if accepted will be subject to a 30% restocking fee. We must be able to resell goods in as "new condition". Any goods where packaging has been damaged and therefore rendered un-resalable will not be refunded. Please make sure you have purchased the correct item for your needs before opening any packaging.

Warranty

Products sold by Crysalis are guaranteed against defects in material and workmanship for a period of one year. Please note we cannot accept responsibility for damage resulting from misuse.

Returned Goods

Notification of damage of wrongly shipped goods or incompletely shipped goods must be made within 14 days of delivery. Any claim made outside of 14 days will not be accepted. Returned goods must be in resalable condition and in their original packaging. Some items cannot be returned, if the original packaging has been opened, this applies directly to Oracle Cards, Incense, Oils.

Damaged Returns -The Buyer will be liable for the cost of remedying damage to returned goods where such damage has in the opinion of the Seller been caused by the goods being inadequately packaged by the Buyer.

The Seller's failure to insist upon strict adherence to any of the terms and conditions with this contract shall not be deemed a waiver of its rights within these terms and conditions.

 Legal Liability

The contracts from the sales of goods by Crysalis shall be subject to and governed by the laws of the United Kingdom.

Liability of Crysalis shall in no circumstance exceed the original value of the price charged for the goods. Crysalis cannot accept liability for injury or negative consequence of using the products it sells.

Disclaimer

All Crystal Associations, Healing uses, Magical uses and Metaphysical Definitions are provided as a means to Educate the user, and do not imply a Guarantee of effect. Those suffering from Illness should consult with their General Practioner in the first Instance.

Acceptance of terms

By placing an order with Crysalis the buyer is agreeing to be bound by our terms and conditions.

This does not affect your statutory rights as a customer.